The technician will arrive to scoop your yard on your particular day anytime between the hours of 8:00am-7:00pm. We don’t have specific appointment times, as our days are in constant motion and move at different paces, so it would not be feasible.
- Combination Lock: If you have a lock on your gate and would like to keep it that way, we would need the combination to access the yard on your service day.
- Key Lock: If it is a key lock, then it will need to be removed or unlocked on your service day in order for our technicians to access the yard.
You will be billed on every Friday for services incurred throughout the week before, with a payment due 5 days. Auto-draft customers cards will be processed every Monday after the invoice is received.(This is subject to change in the future.)
- Credit/Debit Cards (Preferred Method)
- Paypal
- Zelle
- Bank Transfer
- Apple Pay
Paperless Billing : We recommend using our paperless billing method which you will receive an email on the 1st of every month with a detailed invoice of services provided for the previous month.
Yes. This is the preferred method. We use a secured customer portal for Autodraft payments, as well as a Pay Directly from Invoice method.
- Pay direct from invoice – Customers who prefer to make each invoice payment manually can use a secure payment link attached to their monthly invoices. Payments accepted are Credit Cards, Apple Pay, & PayPal.
- Auto Draft – This is the ideal for most customers, Once signed up you will be prompted through the customer portal if you would like to add a Credit/Debit Card to make auto drafted payments every month.
No, You may cancel at anytime. We do ask that you contact us within 24 hours of your next scheduled appointment if possible. If there are any Invoices paid in advance they will be credited back.
You will be Emailed within 12 hours of the complete details of what comes next. Including: What to Expect, How services will be performed, Your Service day(s), & Billing/Payment Information.
YES! We offer a one time scoop service without having to sign up for a monthly service package. The details can be found on our Pricing Page. Or, click QUOTE at the top of this page to get started with an Online Quote.
Yes, for the most part.
- Rain – We generally will work in the rain, as long as its not too heavy or flooding. If we cant work for any weather related reason, customers will be contacted when we will be able to reschedule services, or return on their next scheduled cleanup day.
- Snow/Ice – We generally will not work on these days, unless its a Light Snow/Sleet. Customers will be contacted when we will be able to reschedule services, or return on their next scheduled cleanup day.
No & Yes
- Holidays – you will NOT be charged if we have to skip during any of the main holidays. We will pull double duty on your next visit at no extra charge.
- Weather Related – If we have to skip your service on a particular day due to unsafe weather(Lightning, Snow/Ice) we only charge 50% of what is owed for that day. Double duty will be performed on your next service day if we cannot reschedule.
No, we are as upfront as possible with pricing and any charges that you will incur while doing business with us.
Yes but it will be Waived if a customer signs up for a weekly, or bi-weekly service plan, and continues service for a minimum of 2 months.
If, for whatever reason a customer needs to quit service before the 2 months is up, we will have to charge an initial scoop charge of $40 to their final bill. This helps recoup any financial losses we obtain due to the time it took for us to service the yard on the Free 1st visit.
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